Company Policies | Chicago IL.

Company Policies

Please be sure to provide the required space needed for the unit you reserve, and that it is not located within 5 feet of any fixed structure. Do not water your yard the day of the event. Be sure to check that the area is free of branches, large rocks, pet waste and overhead wires or trees. We will use 12"-16" yard stakes to secure your bouncer so be sure that sprinkler and/or electric lines do not run along perimeter of set-up area. ChicagoMoonWalks is not responsible for any damage when stakes are used (if you choose sand bags can be used instead-just be sure to mention this when reserving your bouncer). Bouncers can be set up on asphalt, grass, pretty much anywhere that is relatively level. Ideal setup is grass. Other surfaces can be used, such as concrete but may require additional preparation and padding fee. We will not set up water slides in areas that are mostly dirt. We do not setup on dirt or gravel.
We will be there in enough time prior to have your bouncer set up before your event begins. However, if you have not made sure that all preparations listed above are in order, this may delay your setup.i.e. If rocks or pet waste need to be picked up, or we have to trouble shoot no power to outlets. If you are not present upon delivery, or balance of payment is not made, the driver might leave to complete his route and if possible can return later for a small fee. There will be a fee assessed as well for waiting for your arrival if you are not present at time of delivery, this fee will be due along with your balance prior to setup.
If you have to cancel please call as soon as possible and at least 14 days before your event. Your deposit is non-refundable, but may be applied toward a new date one time, if you call 14 days before your event. Certificates and permits are not refundable and cannot be applied to another date. If less than 14 days before your event, you were to cancel for any reason not related to rain (over 50%) you would lose your deposit, and cannot apply it to a different date.
If there is a possibility of rain, or wind in excess of 20-25 miles per hour on the day of your event, you have the option to reschedule the day before your event. Once your unit is delivered (drivers at your door) you are responsible for the full amount due regardless of weather changes. If Cancellation is due to rain, the day before your event, we will refund you 100%.
If your event is late fall/ winter:
Certain weather requirements MUST be met in order to set up any inflatable. Chicago Moonwalks reserves the right to cancel if your event is outdoor and the temperature is below 50 F. We will call you the day prior or the morning of the event to discuss options you have such as; cancelling your event, moving event to indoor location, or rescheduling( If given approval, we are able to hold the deposit for an event up to 1 year after cancelled event). If the winds exceed 15-25 mph we may also have to cancel event, and we will allow all above options. If the forecast calls for 50% or higher for rain we will allow all above options. Your childrenâ�s safety and comfort is our top priority.
The care and oversee of all items rented is the responsibility of the person in charge of the event. An employee of ChicagoMoonWalks will walk and review the condition of all items rented with the person in charge. Any destruction done to bouncers or additional items rented will be your responsibility. You will be responsible for repairs or replacement. We do not offer damage insurance. Under normal use nothing will happen to the inflatable if the unit is properly set up. If you damage the inflatable, whether intentionally or by accident, we will advice you of how much repair cost are and you will need to pay for it. A small fee will be added for any missing parts to the games or equipment.
NO SHOES - do not wear shoes while in/on the inflatable bounce.
NO SHARP OBJECTS - Make sure there are no sharp objects in or on clothing.
NO EYEGLASSES: Please do not wear eyeglasses in or on the inflatable bounce. All persons must remove shoes, glasses, jewelry, and anything else that may harm the bounce house or other users of the bounce house or anyone in door around the bounce house.
NO FOOD, NO DRINK, NO SILLY STRING, NO CONFETTI, NO GUM inside or near (within 10 feet) of the bounce house. NO SILLY STRING! It causes extreme damage to the unit by eating into the vinyl. NO CONFETTI! It causes stains on the unit, and are not removable. Units not designated as water slides may not be used wet!

No flips, somersaults or horseplay. The operator must strictly enforce the rules posted on the warning sign and on this contract. Under no circumstances should any
person climb the walls.

Should the Inflatable begin to deflate or any other emergencies

Emergencies can arise for various reasons. The following are a few examples of emergencies and how they should be handled. This is strictly a guide. Please use common sense when an emergency occurs. Loss of Electrical Power: When a loss of power occurs, the inflatable will slowly start to deflate.

Remain Calm! You will have sufficient time to help the riders to quickly and safely exit the ride. This situation tends to cause panic . . . unless the operator stays calm and relaxed. Talk calmly to those inside telling them not to panic while you are helping them walk out.

Check to see if the blowers have come unplugged or the cords are unplugged from the outlet If so, plug them back in and the ride will re-inflate. Do not leave the ride unattended to check on any problem. Empty the ride and then address the issue.

If the bounce house deflates and entrance is not found, please advice the children not to panic, to find the square on the roof, push it out and exit the bounce house.

Weather: Bad weather can arrive in the form of rain, lightning or strong wind. In each case, you must evacuate the ride as quickly and safely as possible.

Remain Calm! If you panic, your riders may also panic. Stay calm and stay focused on your job, which is to help your riders exit the ride quickly, but in an orderly fashion. After everyone has exited the ride, deflate the ride by turning off the blower and moving them to a dry location.

Damage: If the ride becomes damaged while in your operation, take the following steps: If the ride ripped or otherwise begins to lose air, assist all riders from the ride and deflate it. Write down what happened, when, and any other details you observed and turn this report in to ChicagoMoonWalks.

Should the bounce house deflate, or if you experienced any other problems with the equipment, please call or page the ChicagoMoonWalks representative at the following phone 312-330-0925 before allowing or engaging in further use of the bounce house.

Do not leave the ride unattended!

Safety and Rules for Inflatable Rental Units

Your Child's safety is our utmost concern. All of our staff are parents ourselves so we understand the worry you have when it comes to your children. Please feel free to read through some safety information we have for you.

Safety first: Adult supervision is required at all times when children are in the jumpers. Our staff will make sure that the customer will have a thorough
understanding of all safety precautions for our inflatables before use. All of our jumpers are pretty big, so make sure to have a good flat surface prior to delivery. Please do not move the equipment once it is set up.

All of our equipment is the best there is. Our inflatable jumpers are made with the highest quality material and are extremely durable. You will feel comfortable with the quality and durability of our products.

The bounce house or inflatable should not be operated if winds exceed 20 miles per hour or in rain or lightning conditions. In each case you must evacuate the ride as quickly and as safely as possible. Once everyone has exited the ride, deflate the inflatable by turning off the blower. Once the inflatable is completely deflated it should be folded over once to protect the interior from the weather.

Remain calm, you will have ample time to help your jumpers safely exit the ride. If a loss of electrical power occurs the inflatable will slowly start to deflate. Once everyone is out of the jumper check to see if the blower was turned off or if one of the cords has come unplugged. If so, fix the problem and the jumper will begin to re-inflate.

If the ride becomes damaged while in operation, take the following steps. Assist the riders from the jumper and deflate it. Contact ChicagoMoonWalks immediately, and do not attempt to continue to operate the inflatable.

When safety measures are taken, everyone can enjoy our inflatables! If you have any further questions please feel free to call Chicago MoonWalks at (312)330-0925.

ChicagoMoonwalks Frequently Asked Questions

Q How soon should I reserve a moonwalk?
A As soon as possible to ensure you receive the unit of your choice.

Q Do you inspect, clean and sanitize your moonwalks?
A We inspect, clean and sanitize our jumpers after each rental. We pride ourselves in providing you with the cleanest jumpers.

Q How big are the moonwalks?
A The moonwalks vary in size, but our average jumper is 15' x 15'.

Q How many children are allowed at one time in a bounce house and what is the weight limit?
A Please see graphic:

Q Do you offer Free Delivery & Setup?
A Yes, We offer Free Delivery & Setup, Limited area, please call us for more information.

Q Do I need a generator?
A If you have a standard electrical outlet within 40 feet of the setup area, a generator is not needed. However, if there is no power we can provide a generator to
run the blower for the moonwalk. Please check our rates.

Q Can you deliver and setup if my event is at a park or forest preserve?
A Yes, but you will need a permit from the city or municipality to hold your event, you must check their requirements. If they require to be added as additionally
insured, it can be done for an additional fee.

Q Where is the best place to setup the moonwalk?
A The safest is a grassy leveled area, but we can setup on any level surface. There is an additional fee for setting up on concrete or asphalt. Any area must be
level. We will setup for minimum damage to your grass or sod, however we are not responsible for any damage, your grass will spring back to normal within a day.
ChicagoMoonWalks will not be held responsible for underground obstacles when staking down moonwalks. Please consider obstacles when choosing a location for
setup. We do NOT setup on rocks, sand, dirt or gravel.

We are located in Chicago! We Deliver in Chicagoland & Suburbs. Our units are the safest for your children, All are roofed & include safety step, unless indicated otherwise. All our units are super-bouncy, made from the best quality material. Don't be fooled by cheap imitations!